Inbound Technical Advisor – Danish support
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Job beskrivelse:
We are Sitel
Global outsourcing provider of customer experience management helping the largest brands in the world retain and grow their customer base.
Primary Responsibilities
Located in our central Lisbon office, you will be integrated into a multicultural team providing inbound technical support to the Danish market. The main responsibilities involve troubleshooting and resolving quality or connection issues on customers hardware environments by telephone and email. You will be providing technical support for both businesses clients & home users of the hardware.
• Troubleshooting
• B2B & B2C Technical Support
What we are looking for
• Native level Danish (C2)
• Good understanding of English
• Previous customer service or contact center experience
• Good troubleshooting skills and analytical thinking
• Good communication skills
• Patient & empathetic
• Knowledge and understanding of hardware and printers (preferable)
Our Offer
At Sitel we believe our staff is our most important asset and therefore we take pride in finding the best, most talented and driven employees.
Among the benefits of working with us are;
• Relocation package to Portugal
• Central Lisbon office location – Saldanha, Lisbon.
• Competitive salary (x14) with meal allowance and a monthly bonus
• Stable working hours (Monday – Friday, 07:00 - 16:00)
• 22 vacation days per annum
• Training fully paid by Sitel and included in the contract
• Private health insurance (applicable after 6 months) and an English speaking Doctor on site
• Start an international career
• Support one of the largest brands in the world
• Further training available through SITEL’s online University
• Career opportunities and a great multicultural working environment
Information
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